In today’s fast-paced digital landscape, businesses must optimise the customer experience and WhatsApp has emerged as a powerful tool in this endeavour. With over two
Being customer-obsessed is not just another “in” word of the moment; it’s an essential part of your business’s strategy if your mission is to stay
Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the
Audit Your Customer Service. As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help
Commbox V8.4. Can you believe it’s almost 2022? Time flies when you’re busy working on transforming the customer experience with revolutionary features. As 2021 approaches
Customer Journey Analytics. The size of the global market of customer journey analytics (CJA) is expected to increase from USD 8.3 to 25.1 billion by
Customer Experience Strategies. Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being
Digital Customer Experience. With the acceleration of digital technologies over the last decade, customer behavior has shifted. Customers have now come to expect and rely
Business Process Automation. Automation has become a massive focus for companies over the last years, and its adoption is growing exponentially. Automation saves time and
Competitive Advantage. In a world where fierce competition is the new baseline state of being, businesses are forced to look for innovative new ways to
Online Customer Communities. Did you know that on average, communities generate a 6,469% ROI for organizations? Amazing, right? Well, this is just the average. The
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