Customer Service

Business Messaging

Why Brand Image is Essential For Customer Loyalty

Customer Loyalty. Think back to when you were a kid and that feeling of longing for a particular pair of sneakers. You’d probably never even

Customer Service

How Do You Measure the Success of Your Customer Service Team? 13 Ways You Should Adopt

Customer Service Team. When it comes to measuring a customer service team’s success, one phrase comes to mind: Key Performance Indicators (KPIs). KPIs help companies

Chatbot

How to Nail Your next Customer Service Job Interview, 10 Things to Keep in Mind

Customer Service Job Interview,. For most of us, interviews are anxiety-inducing events. You have a short timeslot, usually 30 mins to one hour, to communicate everything

Customer Experience

6 Reasons Why Automation Makes You More Human in the Post Pandemic Era

Post Pandemic Era. The coronavirus pandemic has changed the way we live and work fundamentally. Many of these changes will be temporary, but some are

Customer Service

Top Secrets For Creating Customer Evangelists In 2021

Creating Customer Evangelists. Is there anything better for your company than having highly dedicated fans who will spread their passion for your brand? Not really.

WhatsApp Business

6 Reasons Why Every Support Agent Needs CommBox

Support Agent Needs CommBox. Support agents are on the frontline. They are the people talking to your customers every day and shaping customer opinions on

Omnichannel Communication

5 Proven Customer Support Workflows to Boost the Efficiency of Your Call Center, Best Practices

Customer Support Workflows. All business environments can be busy and chaotic places where thousands of tasks need to be completed every day. There are usually

Customer Service

Service Recovery Skills, How Your Support Team Should Use It to WOW Your Customers, Best Practices

Service Recovery Skills. Successfully customer service starts and ends with your support team. Your customer service staff need to do so many things. They need

Customer Experience

Utilize Quiz-Based Customer Service Strategy to Wow Your Customers, the Definitive Guide

Customer Service Strategy. Most highly successful businesses have one thing in common; they excel at customer service. It’s simple. When you keep your customer happy,

Customer Experience

The Importance of Service Accessibility, What Is Accessible Customer Service?

Service Accessibility. According to research by the World Health Organization, approximately 15% of the world’s population experiences some form of disability. Looking at other data

Customer Experience

CommBox in the classroom, eTeacher Customer Success Story

Customer Success Story Who Are The eTeacher Group? “At eTeacher our focus is on bringing together dedicated teachers with eager students, in a unique learning

Customer Service

CommBox to empower SAP CRM to become a fully omnichannel customer communication center driven by AI.

The SAP CRM is now integrated with the CommBox omnichannel platform to allow seamless, updated, and holistic customer communication for its users around the globe

Tag: Customer Service

Why Brand Image is Essential For Customer Loyalty

How to Nail Your next Customer Service Job Interview, 10 Things to Keep in Mind

Top Secrets For Creating Customer Evangelists In 2021

6 Reasons Why Every Support Agent Needs CommBox

5 Proven Customer Support Workflows to Boost the Efficiency of Your Call Center, Best Practices

Service Recovery Skills, How Your Support Team Should Use It to WOW Your Customers, Best Practices

Utilize Quiz-Based Customer Service Strategy to Wow Your Customers, the Definitive Guide

The Importance of Service Accessibility, What Is Accessible Customer Service?

CommBox in the classroom, eTeacher Customer Success Story

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CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices
straight from the experts.

Tag: Customer Service

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices straight from the experts.

Get the CX best practices
straight from the experts.