Net Promoter Score. Keeping an eye on your Net Promoter Score can be a great way of making sure your business is staying on track
Employee Experience. Customer Experience (CX) has become a major focus for businesses recently, and it’s no accident. Getting your CX right has the ability to
Better Customer Experiences. For small and medium-sized businesses who built apps before 2016, their main motivation was to increase sales. The 2017 report titled Small
In the last five years, we’ve seen a huge rise in the number of companies offering messaging channels for their customers. More and more companies
Loyalty is what keeps your customers coming back to you and keeps them away from your competitors. Building up customer loyalty doesn’t happen by accident.
According to recent research, 89% of companies compete primarily on the basis of their customer’s experience, which is a huge leap from the meager 36% back
Customer Success Team. We live in a world where 80% of customers would take their business to a competitor within a week of experiencing poor
Key Differentiator. Brands of all shapes and sizes are operating in an increasingly competitive world. Everything from the rise of social media platforms to the
Customer Service Team. It’s no secret that high-quality customer service is incredibly important for businesses of all sizes. With great customer service, you can improve
Customer Retention. Staying competitive in the digital age is no easy feat. Consumers are constantly bombarded with clever adverts trying to convince them to jump
What Customer Loyalty Is, Why It Is Important, And How Commbox’s Omni-Channel Customer Service Platform Facilitates Business Success Omni-Channel Customer Service Platform . It is
WhatsApp for Business. In January 2018, WhatsApp launched its much anticipated WhatsApp Business App to a limited market. Since then, interest has grown rapidly as
Get the latest industry trends and best practices in CX, messaging and automation straight to your inbox.
02 min to watch
01 min to watch
49 min to watch
© 2025 CommBox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Accessibility Statement. Sitemap.
PRODUCTS
SOLUTIONS
INDUSTRIES
RESOURCES
COMPANY
© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.
