Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the
Poor Customer Service. A huge $1.6 trillion is lost every year due to poor customer service! This statistic is alarming, not just because of its
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Better Customer Experiences. For small and medium-sized businesses who built apps before 2016, their main motivation was to increase sales. The 2017 report titled Small
AI-Powered Knowledge Base. Right now, we’re right at the start of the AI revolution. AI, machine learning, automation, and deep learning has already come so
When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there
Synchronous and Asynchronous. In this article, we’re going to provide you with the essential guide to Synchronous and asynchronous messaging channels. We’ll talk you through
AI and Automation. If you’re not focusing on customer experience, then you should be. Here are some statistics that you should pay attention to if
Now there is a new way for customers to contact their favorite brands via the WhatsApp business application. WhatsApp business. CommBox launched a unique new
An innovative customer support and messaging platform is now becoming available for businesses and universities. CommBox innovation. CommBox recently announced that it is moving into
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