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State of CX Market: Consumer Report
New data reveals if brands are meeting customer needs. Our detailed report, based on insights from over 1,000 consumers and 250+ customer service managers, explores common business pain points and offers solutions for improving customer communication.
✔ What 80% of consumers want, that only 15% of brands are giving
✔ #1 shared pain points of consumers and brands
✔ Top 3 areas customer crave AI for support
✔ Key strategies for implementing AI to truly improve CX
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Consumers want AI
Brands deployed AI
Brands believe they meet consumer expectations
Consumers are 'very satisfied' with customer service
Discover how to adopt AI customer service securely
