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The State of CX 2024 Business Trends
Customer service plays a crucial role in driving business growth, yet many companies struggle to meet customer expectations.
Now, AI has entered the picture, enhancing customer service even further with automatic, personalized responses to inquiries.
Still, AI remains underutilized in customer service due to a lack of proper tools and security concerns.
Our detailed report, based on insights from over 1,000 consumers and 250+ customer service managers, explores common business pain points and offers solutions for improving customer communication.
Download the report for free to learn about:
✔ Rising customer service challenges and how AI can help
✔ AI’s role in enhancing customer service
✔ Areas where AI will have the biggest impact on customer service
✔ Adopting AI while adhering to security standards and regulations
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Key Findings
Business leaders believe AI will have the biggest impact on customer service
CX leaders believe their service meets customer expectations, but only 43% of customers are satisfied
Most brands haven’t deployed AI extensively across the service function, despite 80% of consumers wanting AI in customer service