CommBox for Utilities

Supercharge Your Utility Business with GenAI to Boost Efficiency and Cut Costs

Engage with customers and technicians across any channel 24/7. Automate recurring tasks, such as outage notifications, updating details, and payments to streamline your utility operations and support.

Report an Issue

Enable customers to quickly report issues or emergencies through messaging, ensuring rapid response. Gather real-time information regarding power outages, water leaks and other incidents.

Service & Outage Alerts

Automatically send real-time notifications and updates about power, water or gas outages, including estimated restoration times, via SMS, email, or messaging apps, keeping customers informed.

Change Customer Details

Allow customers to effortlessly update their service address or tenant information online, ensuring seamless transition of services during moves or changes in occupancy.

Schedule Repair Visits

Schedule technician visits for maintenance or repair services through a website or messaging app, offering convenience and ensuring timely service.

Live & Automated Support 24/7

Address queries, resolve issues, and offer assistance anytime with GenAI bots and human agents, enhancing customer satisfaction and retention.

Billing & Payments

Offer a conversational billing and payment solution on messaging, enabling customers to view detailed bills and make payments securely, enhancing convenience and trust.

Automate your utility services at scale across any channel

Support customers on any channel from one interface

Manage your customer communications on messaging apps, social media, email, SMS and more, from one interface – monitoring SLA, performance, and satisfaction. Improve engagement and accelerate issue resolution. Enable customers to connect with a human agent for complex cases. Be in touch with technicians in real-time and optimize your operations.

Harness GenAI bots for 24/7 self-service

Launch GenAI bots that handle repetitive requests such as :"When is the power coming back?", "I need to report a water leak", or "I need to schedule a repair", releasing your human agents from repetitive work. Answer inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Suggest and improve agent responses
Automated conversation summary
Standardize and enhance service level

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

Keep customers data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.