FAQ

Frequently Asked Questions

What is CommBox, how does our automation work, and where AI comes into play? Find all the FAQs and answers, right here.

What is CommBox?

CommBox is the first autonomous customer communication platform. CommBox includes advanced AI and omnichannel capabilities that enable customer service and sales teams to seamlessly engage with customers on native messaging channels, including chat, email, social, voice, and video from a single interface. CommBox is connected to core business systems and facilitates automation across all touchpoints to deliver personalized customer experiences at scale.

What channels does CommBox support?

Does CommBox include voice calls?

Yes, CommBox’s agent workspace includes Amazon Connect voice solution, enabling teams to make, receive and record voice calls.

How much time does onboarding take?

It usually takes up to 7 business days to connect all applicable channels. If you are using a chatbot as a service channel, it may take up to 14 days to deliver the product to serve your customers. In case you have signed up for the WhatsApp business API using the CommBox omnichannel platform as the official partner, you should expect up to 30 days verification process handled by WhatsApp business to verify your existing business.

Does CommBox offer 24/7 support?

Yes, support is available through email, phone, and WhatsApp 24/7.

Why is CommBox better than its competitors?

CommBox includes robust automation which lives within our omnichannel platform, not need for external providers. Our solution includes messaging, automation, chatbots and generative AI, an all-in-one solution. CommBox is used by companies across sectors, adaptive to any change or business need.

Does CommBox have a mobile app?

Yes. You and your agents can download our mobile app directly from the App Store or Google Play and communicate with customers on the go.

Download the CommBox app on AppStore
Download the CommBox app on Google Play

What languages does CommBox support?

CommBox supports over 22 languages, which also include RTL (right to left) languages. English, Spanish, Portuguese, German, Dutch, French, Italian, Russian, Chinese, Japanese, Finnish, Hebrew, Arabic, Turkish, Polish, Romanian, Greek, Hungarian, Bengali, Czech, Thai, Vietnamese.

Is CommBox an Official WhatsApp API provider?

Yes. CommBox is an official Meta partner of selected among 50 companies worldwide. CommBox was selected due to its cutting-edge solution that provides true omnichannel customer communication to make the world better for both the brands and the customers.

What companies are using CommBox?

Our customers range from SMBs to Fortune 500 companies, serving companies like Suzuki, AIG, and Brinks.

We serve a variety of industries including telecom, governments, finance, healthcare, retail, E-commerce, and more. You can read our customer success stories and case studies here.

What security does CommBox offer?

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise of IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

Yes. CommBox complies with the EU GDPR (European Union General Data Protection Regulation) framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. CommBox has certified that it adheres to notice, choice, onward transfer, security, data integrity, access, and enforcement requirements.

CommBox is also compliant with ISO and HIPPA. For more information, visit our security and compliance center

FAQ

Frequently Asked Questions

What is CommBox, how does our automation work, and where AI comes into play? Find all the FAQs and answers, right here.

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