Chatbots For Business: How To Automate Communication With Customers
Chatbots For Business. Since 2020, especially during the pandemic, chatbots have been gaining popularity not only among large companies such as Okko, Porsche, or Burger King but also among small businesses. But not all small businesses understand how to create an effective chatbot for their niche that will bring in customers and bring them to […]
What’s new in Commbox V8.4?
Commbox V8.4. Can you believe it’s almost 2022? Time flies when you’re busy working on transforming the customer experience with revolutionary features. As 2021 approaches its end, we at CommBox are setting our eyes on what comes next. Over the last few months, we’ve been working around the clock to improve our services. Now we can […]
Predictive Lead Scoring: A Path to Profitable Growth
Predictive Lead Scoring. Predictive lead scoring is the process of assigning a value to each person who visits your website or interacts with your marketing strategy. This represents how likely it is that they will become qualified leads and purchase from your company. The higher the score, the more likely they are to convert, which […]
10 Tips for Creating a Great Chatbot
Great Chatbot. Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks simultaneously while maintaining a unified brand tone and voice. Chatbots can save up to 30% in customer service costs. Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by […]
Government Customer Service: Overcoming Communication Challenges Through Omnichannel Solutions
Government Customer Service. Excellent customer service in the governmental services industry has been largely lacking for many years. Citizens face walls of bureaucracy and old working methods while attempting to receive essential services or file requests. According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United […]
Top 5 Customer Communication Challenges and Solutions for the Financial Industry
Solutions for the Financial Industry. The financial industry is experiencing unprecedented changes and faces new challenges in recent years, mainly in areas of customer communication and digital transformation. A significant factor on the financial industry is the Covid-19 pandemic, which forced entire countries into lockdown and made their civilians spend a lot more time at […]
Top 5 Customer Communication Challenges in the Telecom Industry and How to Overcome Them
Communication Challenges in the Telecom Industry Telecom Industry – Customer Communication Challenges The telecom sector experienced growth during the pandemic. As a result, new challenges rose in the areas of customer communication. We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: 1. Growing demand for digital […]
5 Proven Ways to Strengthen Your Customer Communications
Customer Communications. Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer service and should not be neglected. Here are 5 ways you can communicate more effectively and save time in the long run. Be forthcoming about your company values Companies that […]
How to Leverage Technology to Improve Your Omni-Channel Communication
Leverage Technology. Imagine you’re shopping for a watch. You want a watch design that is you. So you Google “watches.” You see a company like Shinola in the ads section of the search results. You click on one of the ads and are directed to Shinola’s website, where a chatbot asks, “Have a Question?” You type in the […]
How Customer Journey Analytics Can Impact Your Business
Customer Journey Analytics. The size of the global market of customer journey analytics (CJA) is expected to increase from USD 8.3 to 25.1 billion by 2026. A number of factors including the need for a seamless consumer experience, better engagement, and the desired business outcomes will drive the need for more journey analytics insights. Source: […]
Wow Your Customers With These 8 Customer Experience Strategies
Customer Experience Strategies. Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being said, knowing how to provide an outstanding customer experience is usually more easily said than done. With all the available tools, channels, and solutions it can seem overwhelming. Without the […]
Increase Your Sales With CommBox and The WhatsApp Business API
WhatsApp Business API. Every day millions of people chat with a business on WhatsApp to ask questions, get customer support or receive crucial information such as boarding passes or shipping updates about recent purchases. WhatsApp has now expanded the WhatsApp business API, allowing businesses to send additional proactive (non-transactional) marketing messages to people who opt-in to […]