Generative AI: Redefining the Equation of Volume-Cost in Customer Service
Generative AI. In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of supply and demand influence prices, that money holds value, and that economies of scale can drive down the cost per unit. These principles form the bedrock of economic understanding. But […]
Create a Culture of Belonging in 6 Steps – Why and How to Get Started
Culture of Belonging. We all want our employees to feel happy when they come to work every day. We’ve covered several articles in the past on how happier employees are a great asset to your company. They work harder, they become invested in your success, and they stick around for longer. But what about belonging? Do […]