The New Era of Customer Service: Merging Conversational AI and Generative AI to Elevate CX
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Both are incredibly intelligent technologies, each has its different purposes and uses. These cutting-edge AI tools have become invaluable in enhancing […]
5 Causes of Excessive Customer Churn and How to Handle Them
Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. […]
B2B eCommerce: Why Every Business Needs a Chatbot
B2B eCommerce. Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled by real people. For this purpose, special IT products have been created – chatbots. Going into the details of the definitions, a chatbot is firmware that is embedded in dialogue […]
5 Features to Look For in a Chatbot for Enterprises
Chatbot for Enterprises. With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. The average business spends significant resources on dealing with minor customer service and sales […]
How We Use WhatsApp Business and CommBox to Boost Conversions by 40%
WhatsApp Business and CommBox. Using WhatsApp Business & the CommBox AI Conversational Omnichannel Platform to improve our marketing & sales pipeline and increase conversion rate by 40% As marketers, we’re always actively creating and running campaigns through various channels. We attract leads through our website or app, but that isn’t enough. The reality is, the […]
AI-Powered Omnichannel: “The Global Pandemic Has Pushed More Companies Towards Automation at Scale,” CommBox CEO on the Benefits of Business Automation During Turbulent Times”
AI-Powered Omnichannel AI-Powered Omnichannel platform sees 90% rise in revenue due to COVID-19 with more businesses moving towards automated customer communications There are perhaps no bigger buzzwords in 2020 than “Automation” and “AI”. Customer experience has been the top focus for most businesses for the last several years, and with good reason and this is […]
Top 8 Reasons Why Business Intelligence (BI) Is Crucial in Your Customer Experience Funnel
Business Intelligence. It should come as no surprise that customer experience is one of the leading ways companies compete in 2020. This will continue into 2021, 2022, and the following years. It’s now the new standard for how businesses operate. But yet, exceptional customer experiences are still the exception. Many customers still report feeling unsatisfied with […]
Utilizing Influencer Marketing to Deliver Awesome Customer Experience – the Definitive Guide
Influencer Marketing. With around 65% of marketers saying they plan to increase their influencer marketing in the next year, it’s clear that this type of marketing is a major focus for businesses in the digital age. But what’s the right way to do influencer marketing? Here’s our definitive guide! What Is Influencer Marketing? Influencer marketing is […]
Providing Improved Customer Service Through Marketing Automation – 3 Easy Ways on How to Get Started
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization that isn’t using automation. Even smaller companies are now adopting automation solutions as a way to get ahead of the competition, reduce costs, and increase efficiency. Automation is now more affordable […]
Improving Lead Generation Strategies Through Awesome Customer Experience
Lead Generation Strategies. When people think of lead generation, some common tactics come to mind. People think of blogs, pop-ups, landing pages, social media, influencers, and encouraging reviews. These lead generation tactics are important, but there’s one more that is often overlooked, the customer experience. Customer experience is influenced by the tactics above but it’s also […]
Building Your Sales Pipeline by Using Your Customer Service KPIs for Better Results – How-to Guide
Customer Service KPIs. Your sales pipeline is something you need to plan carefully and get right. The success of your pipeline can determine how successful your business is as a whole, so it’s worth putting some extra effort into. For customer service, almost every company out there who actively deals with customer service is tracking […]
Using Telegram as a Customer Service Channel – Why You Should and How to Get Started
Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits when it comes to customer service. This app is often overshadowed by the bigger messaging apps like WhatsApp and Facebook Messenger, but it shouldn’t be! Telegram is still extremely popular with 200 million monthly users and the app plans to […]