SERVQUAL. Ever feel like there’s a new business model to learn with each week that goes by? Well, don’t worry, that’s why we’re here. In
Whether it’s in your personal life or professional life, you’ve probably dealt with unresponsive people. Sometimes you build up a rapport with someone, and everything
Global Pandemic. Will coronavirus change the way we do customer service in the future? It looks like it already is! Today we’re going to be
Consistency in Customer Service. When discussing customer service, people usually focus on the more flashy elements. You’ll see lots of advice online about going above
Ace Ecommerce Customer Service. Ecommerce businesses have been booming over the last few decades due to their accessibility and the power of globalization. It’s estimated
Power of Localization. You might have heard the term localization brought up when discussing new products. Companies want to adapt and conquer new markets, and
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization
Lead Generation Strategies. When people think of lead generation, some common tactics come to mind. People think of blogs, pop-ups, landing pages, social media, influencers,
Customer Service Workflows. Put simply, a workflow is a sequence of tasks that need to be done to complete a goal. It’s the way that
Sales Funnel. There are so many funnels, processes, guides, workflows, and more involved in the business world today. The reason for this is simple –
Customer-Centric Approach, The current coronavirus pandemic has plunged many people into hard times, both financially, and in terms of their health. Similarly, this time has
Customer Service KPIs. Your sales pipeline is something you need to plan carefully and get right. The success of your pipeline can determine how successful
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