CommBox for Hospitality

Streamline Your Hospitality Operations and Boost Revenue

Manage communications across channels, automate tasks and support your guests from booking to checkout, all from one platform.

Reservation Management

Allow guest to seamlessly book flights, rooms, experiences and activities through self-service on messaging, and manage all inquiries in one interface.

Guest Communication

Send personalized messages, notifications, and updates regarding reservations and stay, directly from your systems. Support guests on messaging channels while ensuring a seamless experience.

Automated Transport Booking

Facilitate the seamless booking of taxis and shuttles via messaging, ensuring guests have stress-free, timely transportation options at their fingertips.

Real-Time Updates

Provide immediate updates on flight status, baggage locations and hotel room readiness through any channel, keeping travelers informed during their journey.

Multi-Language Support

Support customers’ every need in their own language: change a room, get more towels, order meals, room service, or extend checkout, without picking up the phone.

Checkout & Payment

Streamline check-in and check-out processes, from early entry requests to late checkout to payment. Reduce wait times and enhance traveler convenience with just a few taps.

Satisfy guests 24/7 across any channel

Manage all communications with guests and suppliers from a unified interface

Connect with guests on any channel such as SMS, WhatsApp, Messenger and manager all communications from one interface – monitoring SLA, performance, and satisfaction. Improve engagement and accelerate issue resolution. Enable guests to connect with a human on the hotel desk for complex cases. Be in touch with suppliers in real-time and optimize your operations.

Empower guests to self-serve and support them 24/7

Launch GenAI bots that handle requests such as :"What time is breakfast? "I need more towels" or "I need to order a taxi", releasing your hotel workers from repetitive work. Answer inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Suggest and improve agent responses
Automated conversation summary
Standardize and enhance service level

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

Keep guests’ data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.