CommBox enables us to offer high-quality IT support on to our B2B customers. They can easily reach an IT specialist through messaging channels like WhatsApp and get their issues fixed fast. CommBox has increased our agents’ efficiency, allowing us to improve our SLA..

CommBox is absolutely fabulous! The platform's dashboard and analytics tools allow us to monitor performance, and modify our work to maximize our customer service agents efficiency.

Since switching to WhatsApp communication on CommBox, we're seeing higher satisfaction and customer retention rates. Plus, our agents' efficiency has increased and they’re less frustrated and happier at work

CommBox's solution allows us to support our customers 24/7 across multiple channels and automatically resolve 54% of queries through self-service. 80% of our inquiries are resolved by CommBox's AI chatbot, allowing our agent to focus on complex issue only.

CommBox enabled us to optimize our call center, shift 40% of calls to digital channels and save 18% of our human costs. It's the perfect solution enabling agent to solve complex issues on digital channels, backed by a flexible platform that fits our business needs.

CommBox enables us to handle insurance-related requests easily on WhatsApp, Facebook Messenger, and live chat, from one convenient interface. We can provide information, and collect customer satisfaction through surveys. With CommBox, 30% of our calls shifted to digital channels, and our agent performance increased by 34%.

CommBox centralizes all our social engagement in one place. We can servce customers on FB, Instagram and other channels from one inbox. 60% of our calls today are shifted to digital channels thanks to CommBox.

Before using CommBox, our call centers experienced massive overloads, which led to a high call abandonment rate. CommBox improved our satisfaction by 50% and also saved 40% of our agents.

CommBox centralizes all our social engagement in one place. We can servce customers on FB, Instagram and other channels from one inbox. 60% of our calls today are shifted to digital channels thanks to CommBox.

CommBox enables us to manage over 15 inquiries/hour per agent, making our agents more efficient and professional. We can respond to customer queries faster via WhatsApp, Facebook and email while managing all customer communication from one interface.