Answering customer requests and resolving interactions in a timely manner is the foundation of providing an excellent customer support. Focus on Tweets to your account, brand mentions, product mentions, common misspellings of these terms, and relevant keywords. It’s also important to look and reply to direct messages. Each of these events provides an occasion to engage with customers and build better relationships within the Twitter platform.
The CommBox Twitter module allows you to efficiently control your Twitter accounts and to tweet directly from the smart inbox, as well as to reply to your customer tweets and mentions, and respond to their Twitter’s direct messages.
