The Email app connects your email account or new emails to CommBox’s unified inbox, allowing you to manage all your email messages, reply to your customers, and categorize your entire correspondence.
Each one of your organization’s email addresses will be set as a service channel. We support standard email protocols as well as all common email features, such as conversation views, threads, signatures, design tools, routing rules, automated messages, statuses, and much more.
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Create custom message templates and respond faster to customer’s queries, eliminate repetitive tasks, and always stay consistent. This is a great way to greet customers and answer common queries without letting your customers waiting.
You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
You can manage how to receive media files through WhatsApp, Upload files also for the agent side, and discard sensitive data.
Automate what can be automated by building AI-powered WhatsApp chatbots. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through the WhatsApp messaging app.
You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.
In private messages through WhatsApp it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.
Respond to customer queries fast using media template messages. Customize any media type and use it as a template message according to your customer needs.
This new feature allows you to send and receive stickers as a message when using the WhatsApp API for customer communications with CommBox.
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© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.
