How Your Support Team Can Help in Designing Your Product Positioning Strategy – 7 Steps to Look At
Product Positioning Strategy. Is it time to start your product positioning strategy, but you don’t know where to start? Sometimes you just need to talk to the people on the frontline of your business to get things going. Today we’re going to be looking at 7 steps you need to focus on while designing your […]
Why Your Company Need a Customer Reference Program, 8 Tips and Tricks To Get You Started
Customer Reference Program. Customer reference programs are more critical today than they ever have been. Customers today want to see a robust set of information about a product or service before buying it. They want to see reviews, testimonials, interviews, and more. And the quality of this media matters greatly. How many times have you […]
Maintain Strong Organizational Culture While Working Remotely – 6 Tips You Can Easily Adopt
Organizational Culture. The organizational culture of a business can affects the happiness and productivity of employees. When you have a strong and ‘good’ organizational culture, this can lead to happy and very productive staff, and therefore a more successful business. The opposite is true for companies who get organizational culture wrong or have a particularly […]
How the world’s biggest brands are using CommBox during the pandemic time to stay on top of their CX game
CommBox. As companies and organizations worldwide adjusting to the new standards of working from home and are forced to embrace remote working, CommBox, the all in one customer support & messaging platform provides the perfect solution for sales and customer service teams at all sizes. As businesses around the globe must maintain their presence and […]
4 Things You Can Do to Elevate Your Customer Service Agents Experience at Work
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep customers happy and profits rolling in. Customer service is invaluable in 2020. Organizations that focus their efforts on customer service stand to gain huge rewards. These rewards come in the […]
9 Top Lead Scoring Strategies You Should Adopt If You’re Running A B2C Retail Business In 2021
Lead Scoring Strategies. It’s just turned 2021, and many people around the world are getting started on their goals for the new year. The same is true for businesses. The new year is a great time to evaluate what you want to achieve by this time next year and whether you could be doing something […]
CommBox Meets the Growing Demand in Business Automation for Customer Services
Business Automation for Customer Services. Automation of routine and manual processes is one of the biggest evolving trends of the present times. With the power of chatbots, robotic process automation and digital tools, organizations are looking forward to huge reductions in costs and efforts. Helping them achieve these objectives is the omni-channel customer experience platform, CommBox. […]