Omnichannel Communication: A Winning Strategy for Customer-Centric Brands
Omnichannel Communication, The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose. In fact, the latest research from Qualtrics and ServiceNow revealed […]
CommBox for Sales: How to Get More Leads and Boost Conversions with a Smart Customer Communication Solution
CommBox for Sales. Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. This article will share interesting facts about sales and provide essential tips on getting […]
CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG
SaaS Omnichannel Customer Communication Solution. CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. PSG’s Tom Reardon, Managing Director, […]
Commbox Video Chat & Web Call: Enhance Your Customer Experience
Efficient Customer service is becoming more challenging to provide due to innovation and changes in customer expectations. Nowadays, consumers are becoming more impatient, expecting any service to be on digital channels and available upon demand. 71% of consumers even prefer to communicate through multiple digital channels they usually use, like WhatsApp, Facebook Messenger, Instagram, Chat, […]
Retail: 5 Top Customer Communication Challenges and How to Overcome Them
Retail. The retail industry is experiencing industry-wide changes in terms of online shopping and customer experience. Online shopping is growing exponentially – retail e-commerce sales worldwide skyrocketed from $1,336 trillion in 2014 to $4,280 in 2020 and is estimated to reach $6,388 trillion in 2024. The global online shopping market size hit about 4.23 trillion in 2020 and […]
Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions
Healthcare Through Omnichannel Solutions. The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Healthcare organizations […]
What does Great Customer Experience Look Like in 2021?
Customer Experience. With 2020 (thankfully) behind us and the outlook for 2021 being more positive than the year past, many businesses are feeling optimistic and looking for smart ways to rebuild momentum and secure growth moving forwards. One of the biggest growth opportunities this year lays in finding ways to improve your customer experience, therefore […]
Hyper-Personalization, 6 Steps To Get You Started
Hyper-Personalization. Hyper-personalization is a buzzword you’ve almost definitely heard by now. But what exactly is it? How do you implement it? And why is it so crucial for marketers in 2021? Let’s take a look. What is Hyper-Personalization? Hyper personalization combines behavioral, historical, and real-time data extracted from multiple touchpoints to create highly customized consumer […]
Why You Should Create a Niche Category For Your Product In 2021? 10 Tips You Can Use
Niche Category. You may have heard the phrase “the riches are in the niches.” It’s a popular quote in the marketing world, and with good reason – it’s true. If you ask someone who their business’s target market is and they respond “everyone,” this should make you pause. Translated, “everyone” really means “no one.” Unless […]
How To Crush It As An SDR In A B2B SaaS Company, 7 Winning Tips You Can Use Today To Grow Your Sales Career
SDR In A B2B SaaS Company. Sales Development Reps (SDRs) perform an essential function in B2B companies, and their numbers grow every year as this value is realized. SDRs help account executives close deals, move leads through the pipeline and nurture quality leads. SDRs are measured on their ability to execute these steps, but a lot […]
How To Create a Culture of Storytelling at Your Early Stage Start-Up – 7 Things You Must Do!
Culture of Storytelling. You can’t separate the human experience from storytelling. It doesn’t matter whether you’re connecting with an old friend over a drink on a dark and cozy fall night, or you’re pitching a product to a business or consumer. Stories are how we make sense of the world. They’re how we entertain, educate, […]
How Do You Measure the Success of Your Customer Service Team? 13 Ways You Should Adopt
Customer Service Team. When it comes to measuring a customer service team’s success, one phrase comes to mind: Key Performance Indicators (KPIs). KPIs help companies stay on track, ensuring they meet the broader customer service goals. What are these goals? The Chair and CEO of General Motors, Mary Barra, said, “My metric for success can […]