Driving Civic Engagement: Unleashing the Potential of AI to Revolutionise Municipal Operations
Introduction to AI is Revolutionizing Municipalities Throughout history, several revolutions have changed how society lives and works. Each has made a memorable mark on society, from the Industrial Revolution in 1771 to the advent of steel and electricity in 1829 and the revolutionary Information and Telecommunications Revolution in 1971. Theodore Roosevelt once said, “A great […]
WhatsApp and ChatGPT A Dynamic Duo
Introduction – WhatsApp and ChatGPT A Dynamic Duo The Future of Communication: How WhatsApp Business and ChatGPT are Revolutionizing Customer Service Communication is what connects us together, it’s an integral part of our daily lives. Throughout history humans have sought means to communicate -from smoke signals, drum beats to carrier pigeons and morse code, humans […]
The Impact of Generative AI Chatbots on Customer Satisfaction
In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their […]
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall […]
Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and […]
7 Ways to Create a Great Customer Experience Strategy
Great Customer Experience Strategy. Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean? It’s simple: get on board, […]
Sign Customers Automatically with Commbox Digital Signature
Commbox Digital Signature. Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for various purposes, mainly to optimize their paperwork processing, improve services and of course, reduce the use of paper. There are many uses and benefits for digital signatures, which we’ll review in this article. Then, we’ll guide you […]
10 Most Effective Customer Retention Strategies
Customer Retention Strategies. Acquiring new customers is an excellent way to increase sales and revenue. However, retaining the existing customers plays a significant role in generating more revenue. There is no point in acquiring new customers when you don’t have proper customer retention strategies in place. According to Invesp, a 5% customer retention rate increases […]
Boosting Your Customer Experience with Video Call Support
Video Call Support. In 2020 and 2021, video calls across all contact centers or call centers’ customer support channels have gained a lot of steam. Video chat is a relatively new feature in customer service and can link an organization to its consumers by providing a tailored customer experience. A video feature lets call center […]
Loyalty Programs: How to Enhance their Value for Your Business
Loyalty Programs. Loyalty programs are one of the best marketing strategies that businesses can use to build customer’s trust while maintaining their brand value. To create a successful loyalty management platform, it is vital to focus on online and offline communications channels and create an omnichannel customer experience. Today’s customers prefer to communicate with businesses […]
Sales Chatbots: How to Grow Revenue Using Conversational AI
Sales Chatbots. Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. In fact, between 2018 and 2020, the adoption of chatbots increased by 67%. More recently, Covid-19 accelerated the adoption of chatbots. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with […]
6 Essential Reasons Why WhatsApp Needs to Be Part of Your Customer Communication Solutions
Customer Communication Solutions. Whatsapp is one of the most widely used messaging platforms besides WeChat, Facebook messenger, and Telegram. However, with the launch of Whatsapp Business API, Whatsapp is no longer just a messaging app. With its latest updates, WhatsApp now has the potential to become one of the most powerful and influential customer engagement […]