What America Can Learn From The World’s Most Digital Healthcare System
After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. While the US healthcare system remains largely voice-centric and process-heavy, Israel has embraced a digital transformation that puts patient convenience at the forefront. The Digital […]
Transforming Insurance Customer Service with AI Chatbots and WhatsApp Business
Introduction to AI Chatbots and WhatsApp Business Customer service is crucial in the competitive insurance market. Conversational AI is a gateway to a new journey in customer interaction. By adopting AI chatbots and technologies, you can streamline customer communications and raise their level of satisfaction, happy customers equal future growth. This article explores conversational AI […]
9 Customer Retention Strategies to Use in 2022
Customer Retention Strategies. For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways to find buyers. Engage the best marketers. But it won’t matter if you don’t use customer retention techniques. This is an excellent method that will allow you to save your […]
5 Steps to Audit Your Customer Service
Audit Your Customer Service. As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about […]
WhatsApp Business: How to Utilize AI-Powered Chatbots for Sales and Support
WhatsApp Business. WhatsApp is a strong and effective business tool, able to reach 98% of users via messaging. That’s why more than 50 million businesses worldwide use WhatsApp to offer services and products, get new leads for sales and manage customer relationships. Before we dive in, we’ll introduce WhatsApp Business’ main features and tools. Then, […]
Real-Time AI-Powered Problem-Solving Agents To Redefine The Future Of Customer Service
Real-Time AI-Powered Problem-Solving Agents. If you asked a random sampling of CEOs to name the top three things changing the business landscape today, AI would always be in there. AI is changing how we do our jobs, how we engage with brands, and what we expect from our customer experiences. When it comes to customer service, […]
How To Identify Micro-Trends in Customer Experience, Tips, Guide
Identify Micro-Trends. Identifying trends is a vital part of how you stay competitive as a business. Customer behavior and expectations shift as the world around us changes. Sometimes this happens due to big jumps in technology; sometimes, it happens because of cultural or social shifts (social movements gaining traction). Sometimes, it happens because the world […]
Turning Your Employees Into Thought Leaders – 5 Paths For Success
Paths For Success. Creating thought leaders has become a top priority for businesses in the digital age, and it’s easy to see why. Thought leaders help differentiate your brand, demonstrate your industry authority, and open the doors for high-value collaborations with other industry experts. To put it another way, thought leadership is an excellent marketing […]
Why Brand Image is Essential For Customer Loyalty
Customer Loyalty. Think back to when you were a kid and that feeling of longing for a particular pair of sneakers. You’d probably never even owned a pair before. And knew nothing about their durability or performance, but that mattered squat. You needed them, but most of all, you wanted that little brand logo stitched […]
CommBox, The Leading AI Customer Communication Platform Land A 4.4M$ Deal Size To Empower The Most Efficient Healthcare Service – Clalit, Regarding COVID-19 Vaccinations
Leading AI Customer Communication Platform CommBox to help Clalit healthcare services to transform their customer communication and to allow advanced digital services backed by AI-Powered chatbots and automated processes. This mission critical collaboration is a true game changer with the aim to effectively handle all COVID-19 related actions by providing an advanced level of automated […]
12 Things You Must Do To Win More Deals Using Case Studies and Social Proof
Case Studies and Social Proof. Winning more deals is a top priority for most businesses but getting to where you want to be isn’t always easy. A lot goes into winning more deals, but perhaps the most important is your website. Your website or online presence is often the first thing a potential customer will […]
6 Must-Have Features That Will Make Your Company Chatbot A Success, Tips, Guide
Company Chatbot A Success. Gone are the days where you’d groan when you saw a chatbot pop-up thinking, “these things never know what I’m trying to say; it’s a waste of time.” Chatbots today understand you. With the advancements in artificial intelligence (AI) and machine learning (ML), chatbots understand context, dialects and can follow long conversations […]