10 Winning Customer Service Psychology Tips You Can Adopt to Dominate Your Industry
You’ll find this phrase said by business strategists all over the world as they explain the importance of psychology in business. The phrase is pithy, catchy, and it’s also true. Normally when this phrase is used its concerning sales, but it works for customer service too. While sales teams need to make customers connect with […]
Business Success Relies On Tracking & Improving Customer Service KPIs
Customer Service KPI. Using CommBox Makes Customer Support KPI Measurement Simple So You Can Achieve Your Business Objectives. Customer service satisfaction is the single most significant predictor of customer conversion, retention, and promotion. This is because it is the number one contributing factor to building trust with customers. As many as 96% of private consumers […]