Customer Service Job Interview,. For most of us, interviews are anxiety-inducing events. You have a short timeslot, usually 30 mins to one hour, to communicate everything
Post Pandemic Era. The coronavirus pandemic has changed the way we live and work fundamentally. Many of these changes will be temporary, but some are
Support Agent Needs CommBox. Support agents are on the frontline. They are the people talking to your customers every day and shaping customer opinions on
Customer Support Workflows. All business environments can be busy and chaotic places where thousands of tasks need to be completed every day. There are usually
Service Recovery Skills. Successfully customer service starts and ends with your support team. Your customer service staff need to do so many things. They need
Business Process Automation. Automation has become a massive focus for companies over the last years, and its adoption is growing exponentially. Automation saves time and
AI-Powered Omnichannel AI-Powered Omnichannel platform sees 90% rise in revenue due to COVID-19 with more businesses moving towards automated customer communications There are perhaps no
Measure Customer Experience ROI. Customer experience is a hot topic in business right now, and we expect this to continue far into the future. With
Customer Experience Trends. There’s perhaps no bigger buzzword in 2020 than “Customer Experience”. However, the same could be said for 2018, and 2019 too! Customer
Delighting Customers. Competition is extremely high in the auto industry. While other industries can afford to miss a sale and work harder to entice that
Ran Yosef CommBox. We’ve got Annette Franz here with us today. Annette is the founder and Chief Experience Officer of CX Journey, and she was
Dos and Don’ts in Automation. Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of
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