Automation Flows – Chatbot Studio

CommBox’s Flow Builder enables brands to design, launch and manage AI bots and automations easily and intuitively. No coding skills needed, yet Flow Builder offers advanced customization capabilities to build highly customized flows to fit any business need. The bots can be deployed across supported messaging channels. The AI bot can be connected to your website FAQ page, knowledge base, company data, or any other resource.

– Build your AI bots step by step, easily.
– Set up automation and rules
– Connect automations to messaging channels and marketing campagins
– Launch your bots for support, sales, marketing or any use cases
– Manage bots and automation from your CRM

commbox app centrer icons Automation Flows – Chatbot Studio (11)

Automation Flows – Chatbot Studio

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What's more?

Message templates

Create custom message templates and respond faster to customer’s queries, eliminate repetitive tasks, and always stay consistent. This is a great way to greet customers and answer common queries without letting your customers waiting.

 

Auto assignments

You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.

Privacy & security

You can manage how to receive media files through WhatsApp, Upload files also for the agent side, and discard sensitive data.

Bots & Automation

Automate what can be automated by building AI-powered WhatsApp chatbots. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through the WhatsApp messaging app.

Auto messages

You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.

Split conversations

In private messages through WhatsApp it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.

Media template messages

Respond to customer queries fast using media template messages. Customize any media type and use it as a template message according to your customer needs.

Stickers

This new feature allows you to send and receive stickers as a message when using the WhatsApp API for customer communications with CommBox.

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