Customer service is now easy and accessible across all digital channels, ensuring convenience. HOT not only provides a seamless experience to their subscribers but also cuts costs and builds stronger relationships.
- Agent productivity: HOT achieved impressive growth in agent productivity – with each digital agent handling double the inquiries than a phone agent.
- Cost Reduction: HOT successfully reduced their customer service operational costs, optimizing resources and improving efficiency.
- First Response Time: HOT improved the average first response time, demonstrating their commitment to prompt customer support and minimizing wait times.
By leveraging CommBox’s advanced digital engagement capabilities, HOT Telecom achieved positive business results, including streamlined interactions, self-service capabilities, proactive and personalized experiences, data-driven improvements, and heightened customer satisfaction and loyalty. The comprehensive solution helped HOT Telecom establish itself as a leader in customer service.