Customer Service App

The Customer Service app enables you to build an “inner wall” for private customer communications. Typically used by our customers as “Service” or “Support” tabs on their Facebook pages, this fully customized app can be also used on your websites and mobile applications. By implementing both private and walls, your Facebook wall stays clean, since your customers are invited to connect with you directly instead of talking ly about personal things that should remain private. With this app, your customers will be able to clearly see the statuses of their specific inquires and get notifications each time your representatives address them.

commbox app centrer icons Customer Service App (25)

Customer Service App

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What's more?

Message templates

Create custom message templates and respond faster to customer’s queries, eliminate repetitive tasks, and always stay consistent. This is a great way to greet customers and answer common queries without letting your customers waiting.

 

Auto assignments

You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.

Privacy & security

You can manage how to receive media files through WhatsApp, Upload files also for the agent side, and discard sensitive data.

Bots & Automation

Automate what can be automated by building AI-powered WhatsApp chatbots. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through the WhatsApp messaging app.

Auto messages

You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.

Split conversations

In private messages through WhatsApp it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.

Media template messages

Respond to customer queries fast using media template messages. Customize any media type and use it as a template message according to your customer needs.

Stickers

This new feature allows you to send and receive stickers as a message when using the WhatsApp API for customer communications with CommBox.

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