Welcome to CommBox !
CommBox, an AI-powered omnichannel customer service platform, empowers brands to elevate customer experience and automate support processes.
With CommBox you can manage all the customers’ interactions across any channel from one unified interface – the inbox.
After logging into the system, the homepage appears. Move your mouse over each part to familiarize yourself with the homepage:
Main Menu – Side Navigation Bar
On the left side, the side navigation bar includes the following options:
To expand or collapse the main navigation bar, click on the pin icon.Inbox Filters
In the left side, you can filter your conversations according to three types: conversations, channels, and tags.
Conversation filter: Using conversation filters allows displaying the list of conversations according to the conversation status. The conversation status represents the state of handling the conversation, for example – a new conversation will be displayed by the “open” status, a conversation being handled by the “in progress” status.
Conversations List
In this part, we will see the list of conversations (objects). We call this area the inbox.
Simple and Advanced Display
Make sure you are in “Advanced” display mode and not “Simple” in order to see all conversation options and various actions that can be performed on a conversation:
Sorting
To sort the conversations, click on the pyramid at the top. Choosing a sorting method will determine the order of conversations in the conversations list:
Conversation Window
Click on the conversation icon to open conversations with your customers. Hovering over a specific conversation opens the following window:
Homepage Guide
To continue familiarizing yourself with the homepage, refer to the Homepage Guide.
