The Top AI Customer Service Solutions Transforming the Industry in 2024
Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. AI technology has made significant progress and increasingly advanced AI applications are […]
Say Hello to Your New AI Study Pal: Bridging the Generational Divide at the University
Many universities remain steeped in traditional practices, creating a huge gap between the faculty’s outdated methods and Generation Z students’ dynamic, tech-savvy mentality. With such a different mindset, such a disconnect is a recipe for creating frustration and infectivity. The AI chatbot for university students is the new kid in class. Welcome to the new […]
Transform Customer Service with AI: Boost CX and Cut Costs
In our digitally transformative age, businesses are on a quest to woo and wow customers while keeping costs in check. Is Artificial Intelligence (AI) the Holy Grail of customer experience, turning conventional service into an extraordinary, personalised journey? Let’s dive into how generative AI is shaking up the customer service game, boosting CX, and slashing […]
Strategies for Transitioning to Omnichannel Customer Communications
Introduction In today’s high-expectation environment, businesses must communicate effectively across multiple platforms to meet customer needs. Is enhancing customer experience and satisfaction central to your company’s mission? An Omnichannel communication strategy holds the key, offering a seamless, integrated customer experience across all touchpoints. With this approach, customers can start a conversation on your website chat, […]
AI-Powered Predictive Analytics: Gaining Insights from Customer Interactions
Consider a world in which businesses can anticipate client requirements before they arise. Welcome to the age of AI-powered predictive analytics. AI predictive analytics enables organisations to transform customer service into a proactive, personalised experience. AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data […]
Generative AI: Redefining the Equation of Volume-Cost in Customer Service
Generative AI. In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of supply and demand influence prices, that money holds value, and that economies of scale can drive down the cost per unit. These principles form the bedrock of economic understanding. But […]
9 Advantages of Customer Service Chatbots
Customer Service Chatbots. ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is […]
Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-powered Chat Bots
Self-service support channels such as chatbots, online portals, knowledge base and FAQs are considered crucial for customer service. You might even say that they’re now mandatory for any service organization. Research indicates that 67% of consumers prefer self-service over speaking to a company representative. Furthermore, about 90% of consumers expect brands and organizations to offer […]
Google Business Messages – The Complete Guide
Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. And there’s a lot more to it. In this guide, we’ll discuss the very basics of Google Business Messages […]
9 Advantages of Customer Service Chatbots
Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow companies to interact optimally with users. They completely changed the system of business communication and made it more convenient for both parties. More than 35% of users want chatbots to […]
How to Boost Sales with WhatsApp Promotional Messaging
Boost Sales with WhatsApp. Promotional WhatsApp Campaigns are one of today’s most efficient marketing tools. Over 50 million businesses use the WhatsApp Business platform to offer their products and services to more than 2 billion consumers, and the numbers are constantly climbing. And with its growing market dominance, it’s time for businesses to adopt WhatsApp […]
Sign Customers Automatically with Commbox Digital Signature
Commbox Digital Signature. Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for various purposes, mainly to optimize their paperwork processing, improve services and of course, reduce the use of paper. There are many uses and benefits for digital signatures, which we’ll review in this article. Then, we’ll guide you […]