Why You Need Unified Communications For Your Business
Unified Communications. The last 20 years have seen a spike in new communication technologies and devices like never before. Instant messaging, phone systems, SMS, email, and social media have stormed our lives and our work. No wonder it has been getting overwhelming and chaotic to manage business communication and workplace collaboration. Thus, a new field has […]
How To Calculate Sales Conversion Rate And Improve It
Sales Conversion Rate. E-commerce portals and company websites remain at the centre stage with the advent of digital marketing. Every marketer holds the task to optimize their brand for attracting quality leads and converting them into sales. Whether you are a seasoned professional or just starting your E-venture, understanding and optimizing conversion rate is critical […]
How To Create The Ultimate SaaS Product Strategic Narrative In 2021, Tips & Hacks
Ultimate SaaS Product Strategic. There are two primary components of a SaaS go-to-market machine. You have the strategy and the execution of the strategy. Most SaaS businesses tend to over-focus on the execution. They might use email distribution software to send out 2000 emails or pay Facebook and Google to advertise their business. There’s no doubt […]
7 Fundamentals for Providing Amazing Customer Experience in the Real Estate Industry, Trends, Tips, Tactics
Amazing Customer Experience. Customer experience is already a top focus for most industries, transforming interactions between buyers and sellers for many products and services. We’ve recently seen a distinct shift towards crafting excellent customer experiences in the real estate sector. Buyer expectations and behavior are shifting, and this change looks to be permanent. In 2019, 52% […]
6 Reasons Why Every Support Agent Needs CommBox
Support Agent Needs CommBox. Support agents are on the frontline. They are the people talking to your customers every day and shaping customer opinions on your brand and product. Excellent customer service agents have the potential to significantly boost customer experiences, improve your reputation, and increase revenue. Why? Because happy customers keep coming back for […]
What’s New in CommBox? Getting Ready for the New Year (V8.2)
ew in CommBox. Can you believe we’re almost in 2021? 2020 has been a strange year. We’ve seen Australia catch on fire when wildfires spread across the country; we’ve fought a global pandemic on a scale not seen in over a century. Volcanoes erupted, the UK left the EU, the US looks to be electing […]
12 Things You Can Do to Start Saving on Your Call Center Expenses
Call Center Expenses. Call centers are a necessary part of the operation for many businesses, but they can be very expensive to run. To run a successful call center that helps elevate the business, there’s a lot you need to get right. You need the right amount of office space. You need computers, headsets, and other […]
7 Tips for Building Your Customer Service Roadmap
Customer Service Roadmap. The products or services you offer are important, but they are only one part of the success equation. Customer service is a critical part of any business in 2020. If you have a good reputation for customer service, customers are more likely to perceive you as trustworthy. This reputation brings old customers […]
Why Mapping Customer Journey Is Crucial – 10 Steps You Should Follow
Mapping Customer Journey. Having a successful business in 2020 is all about customer experience. This is the area that businesses are now competing with each other to attract and secure the most customers and boost their profits. The key to providing excellent customer service lies in your approach. You need to engage, nurture, and convert […]
Everything You Need to Know About Customer Rewards Programs
Loyalty is what keeps your customers coming back to you and keeps them away from your competitors. Building up customer loyalty doesn’t happen by accident. It’s something you have to dedicate time, energy, and budget to if you want to succeed at it. Although building your customer loyalty programs take some effort on your part, […]
7 Proven Ways to Make the Most of Your Customer Success Team
Customer Success Team. We live in a world where 80% of customers would take their business to a competitor within a week of experiencing poor customer service. Customers now have more options than ever and that means if you want to make your business the best option, you have to focus your energy on customer loyalty, […]
Top Communication Channels Most Used by Customers in 2020
Communication Channels. We live in a world where data breaches are happening at an extreme rate, fake news is posted everywhere, and misinformation is commonplace. That may sound a little alarmist, but it’s true. The digital age has brought many thousands of people online, making the human race more connected than at any time in […]