5 Steps to Skyrocket Your Digital Customer Service in 2021
Digital Customer Service Digital customer service is a must for each and every business in 2021. It’s your Queen, King, and Ace, all in one place. Here are 5 ways to make sure your business is at the top of the game. Digital customer service is a must for each and every business in 2021. […]
Brand Marketing vs Personal Branding – Which One Should Your Growing B2B SaaS Company Focus On? 7 Things To Consider
Brand Marketing vs Personal Branding. As a growing B2B SaaS company, you’re probably facing a million questions and have to make just as many decisions. You have a limited amount of time and money, and where you put these resources can make or break your success – no pressure! The key is to figure out […]
How to Perfectly Structure Your Company Internal Communications Strategy, plus the Latest Tools You Should Be Using, Tips, Guide
Company Internal Communications Strategy. Internal communications is a critical part of any business, and it’s often given too little attention. Most companies understand the importance of external communications. They will meticulously plan how to communicate with clients and stakeholders. They will set out rules and recommendations for how to talk with the ‘company voice’. They will […]
Building Your B2B SaaS GTM Framework, A How-To Guide
B2B SaaS GTM Framework. It’s never too early to develop your SaaS go-to-market (GTM) strategy. In fact, if you’re doing this before your SaaS is fully developed, then you’re already leagues ahead of many of your competitors. In this guide, we’re going to dive into how to build your B2B SaaS GTM framework for ultimate success. […]
How to Nail Your next Customer Service Job Interview, 10 Things to Keep in Mind
Customer Service Job Interview,. For most of us, interviews are anxiety-inducing events. You have a short timeslot, usually 30 mins to one hour, to communicate everything great about you. You have to get across why you are a good fit for the job, that you have the necessary skills, and will add value to the organization. […]
Commbox Paves Way Towards the First Autonomous Enterprise in Israel
First Autonomous Enterprise Commbox, the leading AI-powered customer interaction platform in Israel, is revolutionizing customer communication for Clal, Israel’s largest insurance enterprise May 5th, 2021, Tel Aviv Commbox announces one of its most innovative features to date, a cutting-edge WhatsApp bot-squad to be launched as part of Clal’s rapidly-growing digital customer service. The extended variety […]
4 Things You Can Do to Elevate Your Customer Service Agents Experience at Work
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep customers happy and profits rolling in. Customer service is invaluable in 2020. Organizations that focus their efforts on customer service stand to gain huge rewards. These rewards come in the […]
How to Take Care of Your Employees So They Will Take Care of Your Customers
Take Care of Your Customers. You’ve probably heard of the phrase “take care of your employees and they’ll take care of your business”. It’s a catchy phrase that gets thrown around in the business world a lot, but how many businesses actually live by this? A lot of businesses think they’re doing this, even when […]
8 Proven Ways For Building Employee Engagement
Engagement is far more than simply being happy at work. The key to whether you have your employee engagement strategy right for your staff measured by how connected workers feel to their organization and more importantly, their loyalty and dedication. According to new research of more than 600 US businesses with between 50 to 500 employees, 63.3% […]
5 Ways to Keep the Human Touch in the Digital Era
Human Touch in the Digital Era. In a world where everything is digital, how do you keep that human touch with your customers? And why does it matter? That’s what we’re looking at today. As our technology has advanced, the interactions between brands and consumers have multiplied. Companies are no longer inaccessible entities with a […]
The Power of AI in Customer Service
Power of AI. Artificial Intelligence (AI) is fundamentally changing the way we work across several different industries. Customer Service has formed part of those sectors for many years, where it be in retail, finance, manufacturing or law. Experts believe that in the forthcoming years, we may reach a point where will be impossible to tell […]