SSO Advantages
CommBox allows users to access the platform through single sign-on (SSO) and Ticket Authentication, in addition to the default authentication using username and password.
Users can block other authentication mechanisms when SSO is active to improve overall security and clearly define the chosen authentication method.
The blocking can prevent unauthorized access to the system by unauthorized parties who use the agents’ credentials while the agents are logged in through SSO.
Setting Up SSO
To set up the SSO, navigate to Settings > SSO and expand the SAML Authentication section.
Define the following settings:
Auto Create Agent – When toggled On, a CommBox user will be automatically created when the SSO user is not recognized.
Auto Create Agent Permission Profiles – Sets up the default profiles which will be assigned to that new user.
SSO Logout URL – Enter the URL the user will be directed to after logging out of CommBox.
Block Username and Password login when SSO is enabled
Block Ticket Authentication Login when SSO is enabled –
To improve overall security and to clearly define the chosen choice of authentication, block other authentication mechanisms while SSO is enabled. This can prevent unauthorized personnel from gaining access using the agents’ credentials while the agent is logged in via the SSO.
