AI Omnichannel Customer Experience Platform
Resolve customer queries in the blink of AI
Enterprise-grade conversational AI and automations across all digital channels to deliver exceptional customer service and increase efficiency in your contact center.
Everything you need for fast time-to-value
Omnichannel Engagement
Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
Unified Agent Workspace
One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.
Business Automation
Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
Generative AI
Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn from brand knowledge to improve agent responses, and automate conversation summaries to save agent time.
WhatsApp Campaigns
Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.
Reporting & BI Analytics
Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.
Advanced. Flexible. Secure.
Automate any customer inquiry across channels, including complex tasks that require personalization and secure access to third-party systems.
What makes CommBox different?
Advanced automation
Easily automate any inquiry or process end-to-end, including those that require complex back-end tasks, to scale your customer service.
Rapid deployment
Onboard in days with seamless integration and no-code automation building . No long, costly professional services or development required.
Enterprise-grade security
The highest level of security, privacy, and compliance to safeguard customer data and ensure safe AI adoption.
Built-in integrations
Our digital, AI-driven solution seamlessly integrates into your entire tech stack, including CRM, without disrupting existing business infrastructure.
Business integrations for complete flexibility
See how CommBox transforms CX for our customers
Healthcare
24/7 digital healthcare: automating 50% of requests with humans & AI agents
5.2M customers. 1000 clinics. 14 hospitals. 1 WhatsApp number. Discover how Clalit automated over 50% of patient engagement.
Consumer Electronics
Brimag Service boosts NPS X8 and cut CX costs by 18%
See how automation helped streamline customer interactions and increase sales by 35%.
Consumer Electronics
7.6X customer acquisition: Altshuler Horizon boosts sales with AI-driven automation
Learn how Horizon streamlined lead qualification, skyrocketed sales, and reduced operational costs by 20%.
Insurance
Clal Insurance's AI-bot squad automates 66% of requests via WhatsApp
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
Logistics
Transforming logistics: how HFD achieved 98% faster SLA and 58% CSAT improvement
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
Telecom
2X Agent Productivity: Pelephone's Journey to Lightning-Fast Service via WhatsApp
The mobile network operator routed 37% of calls to WhatsApp and offered digital self-service, streamlining their operations.
24/7 digital healthcare: automating 50% of requests with humans & AI agents
5.2M customers, 1000 clinics, 14 hospitals, 1 WhatsApp number. Discover how Clalit streamlined patient engagement.
Brimag Service boosts NPS X8 and cut CX costs by 18%
See how automation helped streamline customer interactions and increase sales by 35%.
Clal Insurance's AI-bot squad automates 66% of requests via WhatsApp
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
7.6X customer acquisition: Altshuler Horizon boosts sales with AI-driven automation
Learn how Horizon streamlined lead qualification, skyrocketed sales, and reduced operational costs by 20%.
Transforming logistics: how HFD achieved 98% faster SLA and 58% CSAT improvement
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
2X Agent Productivity: Pelephone's Journey to Lightning-Fast Service via WhatsApp
The mobile network operator routed 37% of calls to WhatsApp and offered digital self-service, streamlining their operations.
See CommBox in action
AI agents at your service 24/7
Shift self-service to digital channels and automate FAQs, order status, appointment scheduling, and more tasks by leveraging advanced automation - workflows, rules, LLM, and NLP technologies. Boost efficiency, eliminate manual work and save time.
Super-human agents powered by AI
CommBox unifies all interactions in one agent workspace, leveraging AI assist for agents to get answers instantly, improve responses and automate conversations summaries to achieve faster resolutions, productivity and improved customer satisfaction.
Resolve customer queries in the blink of AI
Enterprise-grade conversational AI and automations across all digital channels, delivering exceptional customer service.
Support customers 24/7 on digital channels from one conversational AI platform
Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.
Resolve over 50% of inquiries with conversational AI bots
Radically increase efficiency by resolving issues faster with conversational AI via WhatsApp or any other channel. Automate common inquiries with AI chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.
Empower agents with an AI-driven workspace
Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.
See what AI-infused customer
communications can do.
Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.
Robust agent workspace
designed for productivity
Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.
Streamlined automations to enable self-service
Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.
Actionable analytics and reporting
Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.
Business integrations for flexibility and extensibility
Brands deliver exceptional experiences with CommBox
Experience a new dimension of
customer communication.