Improving Customer Experience in Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience
Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the financial sector is no different. Customer experience is particularly important in banking because customers have such a vast range of options to choose from and they are also much more […]
4 Things You Can Do to Elevate Your Customer Service Agents Experience at Work
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep customers happy and profits rolling in. Customer service is invaluable in 2020. Organizations that focus their efforts on customer service stand to gain huge rewards. These rewards come in the […]
CommBox Selected Officially by WhatsApp as One of its Alpha Vendor API partners
Alpha Vendor API partners. CommBox is pleased to announce that it has been selected by Whatsapp, the global messaging app, to be one of their Alpha Vendor API partners. As an API partner, CommBox customers will be able to set up the Whatsapp Business API feature to quickly interact with their customers and use the […]
5 Strategies To Improve Your Customer Service Software
Customer Service Software. In the days before everything became digital, customer service was a more face-to-face experience, with brands and businesses engaging with their customers at stores and other physical locations. But as the world becomes more and more digital, so does the process of ensuring that customers receive the best service possible. The demand […]
CommBox Announce a Unique Collaboration with Nixxis to Launch a State-of-the-Art Omnichannel Solution
Leading providers of innovative omnichannel communication solution, CommBox, works with Nixxis to help the company become an autonomous contact center Software Nixxis to Launch a State-of-the-Art Omnichannel Solution. It was the coming together of two heavyweights in the tech world with the collaboration of CommBox and Nixxis. CommBox is one of the leading providers of […]
Why Your Organization Should Adopt An Omnichannel Approach To Customer Communication
Key Characteristics Of An Omni-Channel Approach, Why It Is Essential To Success, And How Your Organization Can Execute It Omnichannel Approach To Customer Communication. Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of […]