Improving Lead Generation Strategies Through Awesome Customer Experience
Lead Generation Strategies. When people think of lead generation, some common tactics come to mind. People think of blogs, pop-ups, landing pages, social media, influencers, and encouraging reviews. These lead generation tactics are important, but there’s one more that is often overlooked, the customer experience. Customer experience is influenced by the tactics above but it’s also […]
Building Your Sales Pipeline by Using Your Customer Service KPIs for Better Results – How-to Guide
Customer Service KPIs. Your sales pipeline is something you need to plan carefully and get right. The success of your pipeline can determine how successful your business is as a whole, so it’s worth putting some extra effort into. For customer service, almost every company out there who actively deals with customer service is tracking […]
Using Telegram as a Customer Service Channel – Why You Should and How to Get Started
Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits when it comes to customer service. This app is often overshadowed by the bigger messaging apps like WhatsApp and Facebook Messenger, but it shouldn’t be! Telegram is still extremely popular with 200 million monthly users and the app plans to […]
Improving Customer Experience in Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience
Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the financial sector is no different. Customer experience is particularly important in banking because customers have such a vast range of options to choose from and they are also much more […]
4 Things You Can Do to Elevate Your Customer Service Agents Experience at Work
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep customers happy and profits rolling in. Customer service is invaluable in 2020. Organizations that focus their efforts on customer service stand to gain huge rewards. These rewards come in the […]
CommBox Selected Officially by WhatsApp as One of its Alpha Vendor API partners
Alpha Vendor API partners. CommBox is pleased to announce that it has been selected by Whatsapp, the global messaging app, to be one of their Alpha Vendor API partners. As an API partner, CommBox customers will be able to set up the Whatsapp Business API feature to quickly interact with their customers and use the […]
5 Strategies To Improve Your Customer Service Software
Customer Service Software. In the days before everything became digital, customer service was a more face-to-face experience, with brands and businesses engaging with their customers at stores and other physical locations. But as the world becomes more and more digital, so does the process of ensuring that customers receive the best service possible. The demand […]
CommBox Announce a Unique Collaboration with Nixxis to Launch a State-of-the-Art Omnichannel Solution
Leading providers of innovative omnichannel communication solution, CommBox, works with Nixxis to help the company become an autonomous contact center Software Nixxis to Launch a State-of-the-Art Omnichannel Solution. It was the coming together of two heavyweights in the tech world with the collaboration of CommBox and Nixxis. CommBox is one of the leading providers of […]
Why Your Organization Should Adopt An Omnichannel Approach To Customer Communication
Key Characteristics Of An Omni-Channel Approach, Why It Is Essential To Success, And How Your Organization Can Execute It Omnichannel Approach To Customer Communication. Customer loyalty is more important and harder to earn than ever. Increasing customer retention by as little as 5% increases a business’s profits by 25%-65%. Yet as many as 55% of […]