What America Can Learn From The World’s Most Digital Healthcare System
After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. While the US healthcare system remains largely voice-centric and process-heavy, Israel has embraced a digital transformation that puts patient convenience at the forefront. The Digital […]
Why CX Solutions Are Failing to Deliver on Their Promise of True Automation
Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences. There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their […]
70 Key Features Released in 2024: Your Wishlist Meets Our Innovation
Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for […]
The New Era of Customer Service: Merging Conversational AI and Generative AI to Elevate CX
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Both are incredibly intelligent technologies, each has its different purposes and uses. These cutting-edge AI tools have become invaluable in enhancing […]
5 Causes of Excessive Customer Churn and How to Handle Them
Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. […]
B2B eCommerce: Why Every Business Needs a Chatbot
B2B eCommerce. Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled by real people. For this purpose, special IT products have been created – chatbots. Going into the details of the definitions, a chatbot is firmware that is embedded in dialogue […]
5 Features to Look For in a Chatbot for Enterprises
Chatbot for Enterprises. With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. The average business spends significant resources on dealing with minor customer service and sales […]
How We Use WhatsApp Business and CommBox to Boost Conversions by 40%
WhatsApp Business and CommBox. Using WhatsApp Business & the CommBox AI Conversational Omnichannel Platform to improve our marketing & sales pipeline and increase conversion rate by 40% As marketers, we’re always actively creating and running campaigns through various channels. We attract leads through our website or app, but that isn’t enough. The reality is, the […]
AI-Powered Omnichannel: “The Global Pandemic Has Pushed More Companies Towards Automation at Scale,” CommBox CEO on the Benefits of Business Automation During Turbulent Times”
AI-Powered Omnichannel AI-Powered Omnichannel platform sees 90% rise in revenue due to COVID-19 with more businesses moving towards automated customer communications There are perhaps no bigger buzzwords in 2020 than “Automation” and “AI”. Customer experience has been the top focus for most businesses for the last several years, and with good reason and this is […]
Top 8 Reasons Why Business Intelligence (BI) Is Crucial in Your Customer Experience Funnel
Business Intelligence. It should come as no surprise that customer experience is one of the leading ways companies compete in 2020. This will continue into 2021, 2022, and the following years. It’s now the new standard for how businesses operate. But yet, exceptional customer experiences are still the exception. Many customers still report feeling unsatisfied with […]
Utilizing Influencer Marketing to Deliver Awesome Customer Experience – the Definitive Guide
Influencer Marketing. With around 65% of marketers saying they plan to increase their influencer marketing in the next year, it’s clear that this type of marketing is a major focus for businesses in the digital age. But what’s the right way to do influencer marketing? Here’s our definitive guide! What Is Influencer Marketing? Influencer marketing is […]
Providing Improved Customer Service Through Marketing Automation – 3 Easy Ways on How to Get Started
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization that isn’t using automation. Even smaller companies are now adopting automation solutions as a way to get ahead of the competition, reduce costs, and increase efficiency. Automation is now more affordable […]