Resolve customer queries in the blink of AI
Enterprise-grade conversational AI and automations across all digital channels, delivering exceptional customer service.
Support customers 24/7 on digital channels from one conversational AI platform
Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.
Resolve over 50% of inquiries with conversational AI bots
Radically increase efficiency by resolving issues faster with conversational AI via WhatsApp or any other channel. Automate common inquiries with AI chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.
Empower agents with an AI-driven workspace
Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.
See what AI-infused customer
communications can do.
Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.
Robust agent workspace
designed for productivity
Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.
Streamlined automations to enable self-service
Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.
Actionable analytics and reporting
Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.
Business integrations for flexibility and extensibility
Brands deliver exceptional experiences with CommBox
Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.
Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.
Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.
HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.
Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp
The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.
Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.
Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.
Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.
HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.
Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp
The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.
Experience a new dimension of
customer communication.